Privacy Policy
Last Updated: November 23, 2025
TellusSIM ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services.
1. Information We Collect
1.1 Personal Information
When you purchase an eSIM or contact support, we may collect:
- Email address
- Payment information (processed securely through our payment provider)
- Device information (for eSIM activation)
- Order history and transaction details
1.2 Automatically Collected Information
When you visit our website, we automatically collect:
- IP address and location data
- Browser type and version
- Device information
- Pages visited and time spent on site
- Referring website
2. How We Use Your Information
We use the collected information to:
- Process and fulfill your eSIM orders
- Send you QR codes and activation instructions
- Provide customer support
- Send transactional emails (order confirmations, receipts)
- Improve our services and website functionality
- Comply with legal obligations
- Prevent fraud and ensure security
3. Information Sharing and Disclosure
We do not sell your personal information. We may share your information with:
- Service Providers: Payment processors, eSIM providers, and hosting services
- Legal Requirements: When required by law or to protect our rights
- Business Transfers: In connection with a merger, sale, or acquisition
4. Data Security
We implement appropriate technical and organizational measures to protect your personal information, including:
- Encryption of sensitive data in transit (HTTPS/TLS)
- Secure payment processing through PCI-compliant providers
- Regular security audits and monitoring
- Access controls and authentication
5. Your Rights (GDPR)
If you are in the European Economic Area (EEA), you have the following rights:
- Access: Request a copy of your personal data
- Rectification: Correct inaccurate or incomplete data
- Erasure: Request deletion of your data
- Restriction: Limit how we use your data
- Portability: Receive your data in a portable format
- Objection: Object to processing of your data
- Withdraw Consent: Withdraw consent at any time
To exercise these rights, contact us at esimguide@gmail.com
6. Cookies and Tracking
We use essential cookies to:
- Remember your preferences and settings
- Maintain shopping cart contents
- Analyze website traffic and usage patterns
You can control cookies through your browser settings. Note that disabling cookies may affect website functionality.
7. Data Retention
We retain your personal information for as long as necessary to:
- Fulfill the purposes outlined in this policy
- Comply with legal, accounting, or reporting requirements
- Resolve disputes and enforce agreements
Transaction records are typically retained for 7 years for tax and accounting purposes.
8. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. Please review their privacy policies before providing any information.
9. Children's Privacy
Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children.
10. International Data Transfers
Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your data in accordance with this Privacy Policy.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on this page with an updated "Last Updated" date.
12. Contact Us
If you have questions about this Privacy Policy or our data practices, please contact us:
- Email: esimguide@gmail.com
- Response Time: We typically respond within 2-4 hours