Support
Fast, focused help for activation, connection and billing. Scan topics below or email us if you need a human.
📧 esimguide@gmail.com
⏱️ Avg reply 2–4h
🛟 24/7
⚡ Instant QR
🔒 Secure
🚀 Quick Install iOS / Android
- 1. Buy plan – QR arrives by email.
- 2. iOS: Settings → Mobile Data → Add eSIM. Android: Settings → Network → SIMs → Add.
- 3. Scan QR (or choose manual and paste activation code).
- 4. Set new eSIM as data line, enable Data Roaming on arrival.
- 5. If no data: toggle Airplane Mode once, or manually select a network.
🔧 Troubleshooting Connectivity
- Check device: Must support eSIM; if “Add Cellular Plan” missing it’s unsupported.
- Data roaming: Turn ON for the eSIM line.
- Network selection: Disable Automatic; try alternate carriers.
- APN: Usually auto; if blank, set APN to “internet”.
- Reset network: Last resort (clears Wi‑Fi passwords).
💳 Billing & Refunds Purchase
- Start date: When first connects abroad (not on install).
- Refund: Unused & unactivated within 7 days – email order ID.
- Invoice: Request via support email anytime.
- Top‑ups: Buy additional plans; multi‑country coming soon.
🔐 Security & Usage Safety
- Don’t share your QR or activation code.
- Use VPN on public Wi‑Fi for sensitive apps.
- eSIM traffic is encrypted like physical SIM.
- Remove old eSIM profiles you no longer use.
❓ FAQ Highlights
- Device support: iPhone XS+, many recent Android flagships.
- Multiple devices: One eSIM QR = one device only.
- Voice/SMS: Plans are data‑only; use apps for calls.
- Remaining data: Check Device Data usage; some carriers offer USSD (*100#).
- Multi‑country: Choose regional/global plans for roaming.